More than just ones and zeros.
CastleCom’s Information Technology Services is more than an array of highly reliable solutions. It's a suite of IT services tailored to the specific needs of each government agency and commercial enterprise we serve.
Our IT services, which are administered by highly qualified on-site IT program managers, feature highly reliable expert service and solutions and offer competitive pricing.
We provide our IT services to public sector clients in the federal, state, and local government as well as higher education markets. We maintain a sterling record of successful performance in engineering, management, and integration.
Helpdesk Support
Our helpdesk support service provides a primary customer trouble call interface, resolves immediate issues, and provides remote technical assistance.
Desktop Support
CastleCom Desktop Support includes second-tier customer interface, desk-side technical support and user training, configuration of communication devices and peripherals, and the connecting, configuration, and restoration of PC workstations.
Network Support
Our Network Support service provides network backbone support, third-tier escalation for helpdesk, site survey and systems analysis, integration of state-of-the-art technologies into LAN/MAN/WAN architectures, and develops technical documentation, network monitoring systems, and other technical reports.
Server Support
Server Support controls domain structure, including Active Directory and trust relationships both internally and externally, conducts e-mail server administration, troubleshoots and repairs all software and hardware issues, performs the design and build of PC images, develops technical solutions, and conducts system analysis. CastleCom Server Support also provides mobile device troubleshooting, support, and server administration.
Data Networking Services
- Cisco certified
- Adtran ATSA-IN and ATSA-IP Certified
- Microwave wireless solutions (building to building connection, licensed and unlicensed)
- Cat 5e, Cat 6, Cat 6A Data Cabling
- Fusion Spliced Fiber optic cabling and equipment
- Equipment Racks and Telecom/Data closet cleanup
